No-Show Rate is the #1 Problem
Of the 26 appointments that have a completed outcome, 14 (54%) were no-shows. Only 6 (23%) actually showed up. This isn't a lead quality issue — most no-shows are rated Q4. It's a confirmation and reminder workflow issue. Automated reminders before the call could dramatically improve this number.
| Ad Set | Appts | Avg Quality | Show | No Show | Upcoming | Cancelled | No Close | Verdict |
|---|---|---|---|---|---|---|---|---|
| Ad Set V6 Open – V6 Form + Book Call |
11 | 3.7 | 2 | 2 | 6 | 0 | 1 | Best Volume |
| Ad Set V2 Open – V2 Form, Homeowner + 6 Figures |
10 | 4.0 | 1 | 5 | 1 | 2 | 1 | Best Quality, Worst Show Rate |
| Ad Set V5 Open – V4 Form, Homeowner + 6 Figures + VSL |
5 | 3.4 | 1 | 3 | 0 | 1 | 0 | High No-Show |
| Organic / Unknown | 5 | 3.0 | 0 | 2 | 2 | 0 | 1 | Not attributable |
| Trust & Estate Campaign Early V1/V2 leads (adset unknown) |
3 | 3.0 | 1 | 0 | 2 | 0 | 0 | Early campaign |
| Ad Set V1 Simple form |
2 | 2.0 | 0 | 1 | 1 | 0 | 0 | Low Quality |
V2 vs V6 trade-off
Ad Set V2 generates the highest average quality (4.0) but has the worst show rate — 5 no-shows out of 10. Ad Set V6 generates the most volume and has zero cancellations, with 6 upcoming appointments still in the pipeline. V6 is the current workhorse. The question is whether V2's higher-quality leads are worth the no-show problem, or whether the confirmation process just needs fixing.
| Ad Set | Bookings | % of Total |
|---|---|---|
| Ad Set V6 (Open – V6 Form + Book Call) | 15 | 60% |
| Organic / Unknown | 3 | 12% |
| Ad Set V7 ($1M networth callout) | 2 | 8% |
| Trust & Estate Test Campaign (early) | 2 | 8% |
| Ad Set V2 (V2 Form, Homeowner + 6 Figures) | 1 | 4% |
| Ad Set V3 (V3 Form + VSL) | 1 | 4% |
| Ad Set V8 (Lead Magnet) | 1 | 4% |
| Ad | Appts | Avg Q | Shows | Show Rate |
|---|---|---|---|---|
| OG Man – MA Homeowner – V2 Form | 10 | 4.0 | 1 | 10% |
| OG Man – MA Homeowner – V4 | 5 | 3.4 | 1 | 20% |
| Golf Man – MA Homeowner – V2 Form | 3 | 4.0 | 2 | 67% |
| Female Lawyer – A will alone is not enough | 3 | 3.3 | 0 | 0% |
| Man – When your dad passes | 2 | 4.0 | 0 | Upcoming |
| MA Homeowner – Ad 6 | 2 | 4.0 | 0 | Upcoming |
| OG Old Man – V1 Form | 2 | 2.0 | 0 | Low Quality |
| Ad | Bookings |
|---|---|
| Man – When your dad passes | 5 |
| MA Homeowner – Ad 6 | 5 |
| Organic / Unknown | 3 |
| Golf Man Replacement (Female Lawyer) | 2 |
| Old Woman Ad 12 | 2 |
| Female Lawyer – A will alone is not enough | 2 |
| Female Lawyer – Who raises your kids? | 1 |
| MA Homeowner – Ad 5 | 1 |
| OG Man – MA Homeowner – V2 Form | 1 |
| Golf Man – MA Homeowner – V2 Form | 1 |
| Lead Magnet – Image Ad 1 | 1 |
Golf Man – MA Homeowner is the standout ad
With only 3 appointments tracked, it produced 2 shows (67% show rate) — both confirmed, both Q4. Every other ad is at 0–20%. "Man – When your dad passes" and "MA Homeowner – Ad 6" are the top bookings generators right now (5 each in calendar), suggesting they are driving the strongest recent intent. These three ads deserve priority budget and testing attention.
| Quality | Count | % of Total | Meaning |
|---|---|---|---|
| 5 | 4 | 11% | Strong asset profile, clear need |
| 4 | 21 | 55% | Good homeowner, motivated |
| 3 | 7 | 18% | Lukewarm / price sensitive |
| 2 | 2 | 5% | Borderline fit |
| 1 | 4 | 11% | Wrong fit / out of area |
| Quality | Total | Showed | No Show | Show Rate |
|---|---|---|---|---|
| 5 | 4 | 1 | 1 | 50%* |
| 4 | 21 | 4 | 9 | 19% |
| 3 | 7 | 1 | 3 | 14% |
| 2 | 2 | 0 | 1 | 0% |
| 1 | 4 | 1 | 0 | 1 showed (wrong fit) |
Quality is not the problem — activation is
66% of leads are Q4 or Q5 — these are genuinely good prospects. Yet Q4 leads have only a 19% show rate. The data suggests leads are interested enough to fill a form and book, but aren't showing up. This points to a gap between booking and the actual call — lack of confirmation, wrong urgency framing, or leads losing confidence. This is fixable with process changes.
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1Fix the no-show problem first — it's the biggest leak 54% of completed appointments are no-shows. This has nothing to do with ad quality — Q4 leads are not showing up. Implement an automated sequence: confirmation email immediately after booking, reminder 24 hours before, SMS reminder 1 hour before. This alone could double actual show-ups without spending more on ads.
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2Scale "Man – When your dad passes" and "MA Homeowner – Ad 6" These two ads drove 10 of the 25 calendar bookings combined (40%) — the highest volume of any ads in the recent booking period. They are the current top performers and should be getting the most budget right now.
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3Study "Golf Man – MA Homeowner – V2 Form" — it has the best show rate 67% show rate vs 10–20% for everything else. It's only generated 3 appointments so far, but the avatar/hook may be triggering something different in how the audience shows up. Worth scaling to validate at higher volume.
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4Follow up on Ed Morris and Pina Moceri — both cancelled for fixable reasons Ed Morris went cold but has a special-needs child and strong motivation. Pina Moceri cancelled because she was sick. Both are Q4. A personal outreach from Monique could recover these.
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5Pre-qualify for state before any call with out-of-area leads Darnell Reed (Rhode Island) and Regla Gonzalez (wants in-person) are examples of leads that should be screened before booking. Adding a "What state do you live in?" check to the form — or an automated pre-call SMS — would save Monique's time.
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6Push the "Powerpoint" pipeline — 9 leads are mid-funnel, not dead Franklin Disla, Patricia Jean, and others marked with "Powerpoint" notes are in a presentation/indoctrination stage. Two are marked No Close but haven't been formally lost. A personal follow-up with a clear next step could move these forward.
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7Jo Schnare and Catherine Clark are the two most straightforward closes pending Jo already has a trust and needs an update — this is a simple, fast engagement. Catherine Clark is a clean new case. Both are Q5 with upcoming calls scheduled. Monique should prepare for these specifically.